Hudson Energy New Supplier FAQs

 

Who is my new supplier?

If you are a gas customer and received a letter from us dated August 1st 2018:

Ofgem has selected Hudson Energy Supply UK Limited (‘Hudson Energy’) as your new supplier (company number: 07489042, registered address: Elder House 3rd Floor, 586-592 Elder Gate, Milton Keynes MK9 1LR. Full company information can be found at Companies House).

If you are an electricity or gas customer and received a letter from us dated August 7th 2018:

Hudson Energy Supply UK Limited (‘Hudson Energy’) provided registration and metering services to NGP for many sites, including yours, and continues to be your energy supplier.

 

Do I need to take any action now?

Please contact us to provide your details and meter reads to allow us to accurately bill your account. You can contact us email at NewSupplier@HudsonEnergy.co.uk or call our team on 0330 088 2679.

 

When should I expect to receive my first Hudson Energy bill?

You will receive a bill from us in early September. We will require customer details and meter readings in order to ensure your bill is as accurate as possible.

 

I’m concerned that my tariff is incorrect?

We will send details of your new tariff in early August. If you wish to switch to a different tariff, please contact us.

 

Will I be on a different contract with you?

You are supplied by Hudson Energy under a deemed tariff contract. Our standard Terms and Conditions apply.

 

Will my bills go up?

Your tariff is a market reflective product that you can leave at any time. We may be able to offer you a better price if you get in touch, provide your company details and sign a contract.

 

What happens to my tariff after 26 January 2019?

We will be actively trying to contact National Gas and Power customers before 26 January 2019 regarding a fixed term contract that suits their business needs. National Gas and Power customers will be subject to the terms and conditions of each tariff, as and when they switch contracts.

If you take no action by 26 January 2019, National Gas and Power customers will default onto our standard deemed rates. This is our standard tariff for customers who have not entered a contract.

 

Can I choose a different supplier?

You are free to choose a different supplier, should you wish to do so but please remember that Hudson Energy may be able to offer you a more tailored contract to suit your needs if you call us on 0330 088 2679.

 

Will my Direct Debit be transferred to Hudson Energy?

No. You will need to set up a new Direct Debit arrangement with us. Please contact us by email at NewSupplier@HudsonEnergy.co.uk or call our team on 0330 088 2679.

 

I’m out of the country, what do I do?

There is no need to do anything. Your energy supply is unaffected. If you have a Direct Debit arrangement with National Gas and Power, please contact us to set up a new agreement.

I have tried to contact National Gas and Power but cannot get through?

Unfortunately, National Gas and Power is no longer a supplier. We have provided this list of FAQs to try to answer the majority of your queries. However, if you do need to contact us, you can email us at NewSupplier@HudsonEnergy.co.uk or call our team on 0330 088 2679.

 

I had made a complaint to my old supplier and I’m still waiting for it to be resolved. What happens now?

If you feel you have a complaint relevant to your supply with Hudson Energy and have not already been in contact with us, please email us at NewSupplier@HudsonEnergy.co.uk or call our team on 0330 088 2679.

 

Who do I contact if I have a question?

Send us an email at NewSupplier@HudsonEnergy.co.uk or call our team on 0330 088 2679.