We're delighted to announce that on 29 November 2019 Shell Energy Retail acquired our business.
What does this mean for our customers?
Our customers won't see any change at this time and don't need to do anything; their energy supply, their plan terms and the way their energy account is handled will remain the same.
They will also continue to benefit from 100% renewable electricity at no extra cost.
Our number one priority is to ensure our customers continue to receive great service.
Have any questions?
We've prepared answers to some of the questions you may have below.
If you have any further concerns, please contact us - we're happy to help.
We are thrilled to be part of Shell's retail energy business in the UK and look forward to sharing the benefits of being part of their operation with you.
Frequently Asked Questions
Here are some answers to questions you may have.
We'll be updating this page from time-to-time, so please check back if you have any further concerns.
About your energy account
Q: Will I still be a Hudson Energy customer?
Q: Will my energy supply be affected?
A: No. There will be no interruption to your supply.
Q: Will my contract stay the same?
A: Yes. The terms of your contract will not change.
Q: Will my account details change?
A: No. Your account details and contacts will remain the same.
Q: What do I need to do now?
A: You don’t need to do anything. Your contract terms have not changed.
About your plan benefits
Q: Will I still get 100% renewable electricity?
A: Our fuel mix has not changed. Find out more here. If you specified green power or gas as part of your supply contract, this will be guaranteed until your contract ends, per your agreed terms.
About your plan price and payments
Q: Will my prices go up?
A: No. Your contract terms will not change.
Q: What about my account credit?
A: You will not lose any credit on your account. If you pay by Flat Direct Debit, your account should be in credit as we approach winter.
Q: Will my Direct Debit stay the same? Will it move across?
A: Your payment method will stay the same. Your Direct Debit will remain in place with Hudson Energy Supply UK Limited.
Switches and renewals
Q: What happens at the end of my contract?
A: We will notify you of the renewal options available to you near the end of your contract term.
Q: I have just switched to Hudson Energy, will my switch go ahead or will I automatically switch to Shell Energy?
A: You will switch to Hudson Energy, as requested. There will be no change to the contract you have agreed to.
Q: If I don’t want to stay with Hudson Energy / Shell Energy, can I switch?
A: Yes, subject to the terms and conditions of your energy supply contract.
Find out more
Q: Who should I call if I have a problem with my account or any concerns about this announcement?
A: You can contact us as usual.